Most parks ask for cancellation requests in writing, by email, so there is a clear record of the date you asked and what was agreed, rather than relying on a phone call alone. If you do need to cancel, doing so as early as possible generally gives you the best outcome, since many cancellation windows work on a sliding scale where the amount refunded reduces the closer you get to the arrival date.
Inside, look for a wet room or a shower with a level or low-threshold entry rather than a dog-friendly caravan holidays with only a bath, wider doorways through to the bedroom and bathroom, and enough turning space in the bathroom itself to use it comfortably. Grab rails by the toilet and shower, and a bed at a workable height for transferring, are worth asking about specifically if they matter to you, since photographs on a booking page do not always show this level of detail.
Check the sleeping arrangement matches what you actually need. „Sleeps six“ can mean six proper beds, or it can mean two adults plus a sofa bed and a fold-down bunk for the rest. If you are travelling with a baby, a wheelchair user or an elderly relative, ask specifically how the extra spaces work and whether the layout suits you before you commit.
What generally does stay open regardless of season includes reception, essential maintenance and emergency contact arrangements, along with any general shop or laundry facility, though even these can run to shorter daily hours in quieter months.
None of this is guesswork you should have to do alone. Most parks, including ours, are happy to answer specific accessibility questions by phone before you book, and it is far better to ask directly, „does the shower have a level entry“ or „is there a step at the front door“, than to rely on general marketing photos. A five-minute call before booking is the simplest way to arrive and find the unit genuinely works for you.
A welcome pack is common but not universal. Where one is provided, it typically covers the basics such as a site map, a note of bin collection days, wifi details if the park offers it, and contact numbers for reception and out-of-hours emergencies. It is worth reading through on the first evening rather than leaving it in a drawer, since it usually answers the questions that come up later in the week.